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CASE STUDY #3: Ten Lawyer Firm to Reorganize and Update Technology

Parties Established ten lawyer firm (six partners and four associates) with general practice including litigation, business, real estate, estate planning and family law. Lawyers bill between 1,300 and 2,000 hours per year. Firm employees six assistants, four paralegals and a bookkeeper.

Issues Current partners will retire over the next 5 to 15 years.  Associates expect to practice for 25 to 35 years. Two associates will become partners within the next year, and firm expects to hire two associates soon. Associates rising to partner would like to rewrite the partnership agreement and restructure the compensation plan and partners generally agree. Associates and most partners believe this well established firm has a viable practice and potential for modest growth. Beginning to realize that they need to be more efficient, get more leverage from technology than staff and acquire more current technologies in order to meet client expectations and compete with other firms. All computers are desktop computers, and the firm does not have remote access capabilities. Firm has basic, template-based website provided by a legal publishing company. Most attorneys use the firm's Outlook email system, but several attorneys use web-based email that synchronizes with hand-held email devices. The firm has a time/billing/accounting system. Several attorneys enter their own time but most keep hard copy timesheets and assistants enter their time. The firm does not have a document management system, and the attorneys are not interested in a comprehensive practice management system.

Services Advise partners and two senior associates on partnership agreement and compensation plan, including equity buy-in and buy-out options. Facilitate negotiations and prepare new documents. Assist firm with preparation of employment agreements and offer letters for for new attorney and staff hires. Consult with lawyers and staff to establish technology and operating requirements to support practice areas, increase efficiency and facilitate work sharing. Help identify additional technology and operational needs. Develop technology specifications and operational objectives and identify technology options. Facilitate evaluation and selection of systems, vendors and service providers. Coordinate implementation of new systems and assist with development and adoption of operations processes to integrate practices and technology systems. Arrange for and help conduct initial and periodic training to bring all personnel up to minimal proficiency on technology and processes. Provide ongoing consultation and training as required to facilitate efficient adoption and effective use of systems and processes.

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